Delete Account | AptyRead - Account Deletion Request

We're Sorry to See You Go

If you've decided to delete your AptyRead account, we understand. This page explains how to delete your account and what happens to your data.

⚠️ Important

Account deletion is permanent and cannot be undone. Please read this page carefully before proceeding.

How to Delete Your Account

You can delete your account in three ways:

1. In-App (Recommended - Fastest)

The easiest way to delete your account is directly from the AptyRead app:

Open the AptyRead app
Go to Settings (or Help & Support)
Tap "Delete Account"
Follow the on-screen instructions
Confirm your deletion

Why this is recommended:

✅ Fastest method (deletion happens immediately)
✅ Secure (uses your app authentication)
✅ Clear confirmation process
✅ You can see exactly what will be deleted

2. Email Request

If you cannot access the app, you can request account deletion by email:

Email: support@aptyread.ai
Subject: Delete AptyRead Account

Please include in your email:

Your account email address or phone number
Confirmation that you want to delete your account
Any questions you have about the deletion process

Response time: We will process your deletion request within 48 hours.

3. Contact Support

If you have questions or need help with account deletion:

Email: support@aptyread.ai
Subject: Account Deletion Help

Our support team is here to help and can guide you through the process.

What Gets Deleted

When you delete your account, the following information will be permanently removed:

Account Information

Your account credentials (email or phone number)
Your authentication information
Account settings and preferences

Child Profile Information

Your child's name and age
Child profile data
All child profiles associated with your account

Learning Progress

All lesson completion data
Learning progress and scores
Review scores and practice results
Learning milestones and achievements
Time spent on lessons

Purchase Information

Purchase history (from your account view)
Course access permissions
Validity period information

Other Data

App usage statistics
Support request history
Any other personal information associated with your account

⚠️ Note

Once deleted, you will lose access to all purchased course levels. No refunds will be provided after account deletion, except as required by applicable law.

What We Keep (For Legal and Accounting Purposes)

Some information must be retained for legal and accounting requirements:

Purchase Records

Transaction records (anonymized - your personal information removed)
Purchase amounts and dates
Retention period: 7 years (as required by tax and accounting laws)
Purpose: Legal compliance, accounting, and tax reporting

Aggregated Analytics

Anonymous usage statistics (cannot be linked back to you)
App performance data
Purpose: Improving our educational services

ℹ️ Important

This retained information is anonymized (your personal identifiers are removed) and cannot be used to identify you or your child.

Important Warnings

Before deleting your account, please understand:

⚠️ Permanent Deletion

Account deletion is permanent and irreversible
Once deleted, you cannot recover your account or data
You will need to create a new account if you want to use AptyRead again

⚠️ Loss of Access

You will lose access to all purchased course levels
Your child's learning progress will be permanently lost
You cannot transfer progress to a new account

⚠️ No Refunds

No refunds will be provided after account deletion
If you have unused course validity remaining, it will be lost
Refunds are only available within 7 days of purchase (see our Terms of Service)

⚠️ Cannot Be Undone

There is no way to undo account deletion
We cannot restore deleted accounts or data
Please be absolutely certain before proceeding

Before You Delete

Consider These Alternatives

Instead of deleting, you could:

Take a Break
- Simply stop using the app
- Your account and progress will remain safe
- You can return anytime
Contact Support
- If you're having issues, we're here to help
- Email: support@aptyread.ai
- We may be able to resolve your concerns
Adjust Settings
- Change daily lesson limits
- Modify account preferences
- Update child profiles

Only delete if you are certain you will not need your account or progress again.

Deletion Timeline

In-App Deletion

Immediate: Account deletion begins immediately
Completion: Typically within 24-48 hours
Confirmation: You'll receive confirmation when deletion is complete

Email Request

Response: We'll acknowledge your request within 24 hours
Processing: Deletion will be processed within 48 hours
Confirmation: You'll receive email confirmation when deletion is complete

Frequently Asked Questions

Can I recover my account after deletion?

No. Account deletion is permanent and irreversible. We cannot restore deleted accounts or data.

Will I get a refund if I delete my account?

No. Account deletion does not entitle you to a refund. Refunds are only available within 7 days of purchase through the app store refund process.

Can I delete just one child profile?

No. Account deletion removes all child profiles associated with your account. If you want to remove a specific child profile, please contact support@aptyread.ai.

What if I change my mind after requesting deletion?

If you request deletion by email, contact us immediately at support@aptyread.ai. If we haven't processed your deletion yet, we may be able to cancel the request. However, once deletion is processed, it cannot be reversed.

How long does it take to delete my account?

Account deletion is typically completed within 24-48 hours of your request.

Will you delete my data immediately?

We begin the deletion process immediately, but complete removal from all systems may take up to 48 hours.

Can I export my data before deleting?

Yes. Contact support@aptyread.ai to request a copy of your data before deletion. We'll provide your data in a portable format.

Your Rights

Under data protection laws (GDPR, COPPA), you have the right to:

✅ Request account deletion at any time
✅ Access your data before deletion
✅ Export your data in a portable format
✅ Withdraw consent for data processing

We respect these rights and make it easy for you to exercise them.

Need Help?

If you have questions about account deletion or need assistance: