Terms of Service

1. Who these terms cover

These Terms of Service ("Terms") govern the AptyRead home app and the marketing site www.aptyread.ai (together, the "Services") provided by APTYOU SERVICES PRIVATE LIMITED ("AptyRead," "we," "us"), a company registered in Kerala, India.

School and classroom accounts at classroom.aptyread.ai are a separate product and are not fully described here.

The family-app descriptions below apply to version 16.3.0 and later. Some features differ in older versions. School and classroom services and website learning previews do not automatically include an app purchase. Mandatory consumer rights where you live still apply.

By using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app or the site.

We may update these Terms. We will change the "Last updated" date. For material changes we may also notice in the app or by email. Continued use after a change means you accept the updated Terms.

2. Accounts

2.1 Parent and child

Only a parent or legal guardian who is 18 or older (or the age of majority where you live, if higher) may create an account and buy a level. By creating an account you confirm that you meet that requirement.

Guest learning is stored on that device. A parent account is required to continue after Lesson 4 and to purchase a level. Registered families can complete the free Level 1 sequence through Lesson 9 before buying the rest of Level 1. Parents may also buy Level 1 earlier. Children use the app under the parent's supervision.

Before registration we ask a parent to complete a short gate (a simple math check) so a child is less likely to create an account. That gate is not COPPA verifiable parental consent. How we handle data is in the Privacy Policy. For US children's privacy questions, contact support@aptyread.ai.

A family account can have up to three readers. Choose a nickname and one of the app's avatars for each reader; a legal name or age is not required by the new family profile form. Progress is separate for each reader. The parent gives a country and accepts the account agreement. Accounts and purchases are for personal use within your household, and cannot be sold or transferred to another account.

Keep the parent sign-in to yourself. You are responsible for activity on the account. Tell us if someone uses it without your permission.

2.2 Delete the account

In the family app, open Grown-ups → Account & settings → Delete family account. Complete the parent check and confirm. You can also request help at www.aptyread.ai/delete-account, or by writing to support@aptyread.ai.

Family-account deletion removes that account and its readers' learning data and ends access through that account. It is different from signing out or removing one reader. It does not automatically refund a store purchase or move it to a new account. Contact support before deleting if you need help with a purchase or a copy of your data. Your store and statutory refund rights are not removed by deletion.

Removing one reader deletes that reader's progress and frees a place. Purchased family levels and the other readers stay. See the Privacy Policy for the limited purchase, security and deletion records retained after deletion.

3. The program

AptyRead is a structured English reading program for children aged 4–10. The family release offers Levels 1 and 2. Later levels may be shown as coming soon; they are not included in a purchase of another level. A preview of lesson names does not unlock those lessons or their activities.

Required activities, lessons and levels unlock in order for each reader. At least one reader must complete the previous level before a parent can buy the next level for the family. Buying it does not mark anyone's lessons complete: each reader must finish their own previous level before starting it. Completed material can be revisited while access remains valid.

Family-level purchases in the new course have no scheduled access expiry or recurring charge. "Yours to keep" means continuing access on that family account, subject to valid store ownership, these Terms and service availability; it is not a promise that a cloud service will run forever. New levels are separate purchases.

The family course has no one-or-two-new-lessons daily cap. Sound and reading practice invite participation; they do not record a child's voice or assess pronunciation. Parents can support younger children and choose suitable breaks.

Sign in to the same parent account to recover backed-up readers on another device. The current account limit is three registered devices and two learning sessions at once; the same reader cannot learn on two devices simultaneously. New progress backs up when connected. Unsynced guest or local progress can be lost if you uninstall the app or clear its storage.

Some lessons and media already stored on the device work offline. Cached files may be removed by the device, and not every activity is available offline. Streamed video, uncached media, account recovery, purchase confirmation and backup need a connection. Paid access may need an online store or account check; cached access does not override a confirmed revocation.

Older versions may still show a timed Level 1 purchase, different lesson IDs, daily limits or speech-feedback features. After updating, verified previous Level 1 buyers receive Level 1 in the new course without a scheduled expiry, including buyers whose old access period ended, unless the purchase was revoked. Sign in with the original account and use Restore purchases if needed. Old records are preserved separately; old lesson completion does not automatically complete the redesigned course.

We may update lessons and the app. We do not guarantee specific learning results. The program is not a substitute for school.

4. Purchases and refunds

Levels are one-time purchases, not subscriptions. No recurring charge. No cancellation to remember. Price and currency come from the Apple App Store or Google Play for the product and store region. The country chosen during registration does not set the store price. The payment sheet shows the final charge and any applicable taxes. We do not take or store payment-card numbers.

Store terms apply to the purchase. If those terms conflict with these Terms on payment or refunds, the store's terms control for that purchase.

Request a refund through the store where you paid, or contact support for help. The store's rules, timing and decisions, together with applicable consumer law, apply. A refund and removal of access are not always the same action. Access is removed when the store confirms the entitlement was revoked; a refund that retains the entitlement does not by itself remove it. Reader progress and other valid purchases are preserved when access to one level is revoked.

If payment is pending or its confirmation is interrupted, do not pay again to resolve it. Use Check payment or Restore purchases and the same AptyRead and store accounts. A purchase already linked to another family cannot be moved by restoring it into a different account. Contact support if you cannot recover the original account.

5. Acceptable use

You agree not to:

• Use the Services in a way that breaks the law.
• Share the parent sign-in or purchased content outside your household.
• Bypass security, scrape the Services, or reverse engineer the app.
• Copy, distribute, or make derivative works from our content without permission.
• Remove our notices, or use the Services to harm a child.

We may suspend or close an account if you break these Terms, if there is fraud, or if we reasonably believe there is a risk to us or to others. Access to purchased content then ends. No refund except as the law requires.

6. Intellectual property

Lessons, videos, software, the AptyRead name, and related marks belong to APTYOU SERVICES PRIVATE LIMITED or our licensors. They are protected by intellectual property law.

While you follow these Terms we grant a limited, non-exclusive, non-transferable, revocable license to use the app on your devices and to let your child use purchased content for personal education. You may not sell, rent, publicly perform, or modify the content, or use it for a business.

If you send us feedback, you grant us a worldwide, perpetual, royalty-free license to use it in the Services without payment or credit.

7. Privacy

How we collect and use data is in the Privacy Policy. That policy is part of these Terms. A parent gate is a usability safeguard; it does not verify an adult's identity or replace any parental permission required by applicable law. Nothing in these Terms removes privacy or consumer rights that cannot be waived where you live.

8. Disclaimers and liability

We aim to keep the Services running, but we do not promise they will always be available, error-free, or fit a particular need. We may change, suspend, or stop part of the Services. If we permanently discontinue purchased content, we will refund as the law requires.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APTYOU SERVICES PRIVATE LIMITED AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR USE.

Our total liability for claims arising from these Terms or the Services shall not exceed the amount you paid to us in the 12 months before the claim, or ₹1,000 (Indian Rupees One Thousand), whichever is greater.

Some places do not allow certain limits. Those limits may not apply to you to the extent the law forbids them.

We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party services we use to run the app.

9. Indemnity

You agree to indemnify and hold harmless APTYOU SERVICES PRIVATE LIMITED and its officers, directors, employees, and agents from claims, damages, and reasonable legal costs arising from your use of the Services, your breach of these Terms, or your child's use of the Services under your account.

10. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in Kerala, India, have exclusive jurisdiction, except where the law in your place of residence requires otherwise.

Before a formal claim, write to support@aptyread.ai and allow 30 days to try to resolve the issue.

If we cannot resolve it, and where the law allows, the dispute shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 of India, in Kerala, in English, on an individual basis, not as a class or representative action.

If you use the Services from outside India, you are responsible for following local law. We do not say these Terms override consumer rights that cannot be waived where you live.

11. Other terms

If a court finds a part of these Terms unenforceable, the rest still applies. These Terms and the Privacy Policy are the whole agreement between you and us about the Services.

If we do not enforce a provision, that is not a waiver. You may not assign your account without our written consent. We may assign these Terms. Provisions that should survive termination (including intellectual property, disclaimers, liability limits, indemnity, and this section) survive.

These Terms are in English. If there is a translation, the English text controls.

12. Contact

APTYOU SERVICES PRIVATE LIMITED
15/367, Kurumbathur, Thirunavaya
Malappuram, Kerala, India 676301

Support: support@aptyread.ai
General: contact@aptyread.ai