Privacy Policy

1. Who this covers

This policy describes how APTYOU SERVICES PRIVATE LIMITED ("AptyRead," "we," "us") handles information in the AptyRead family app and on www.aptyread.ai.

The family app features described here apply to AptyRead version 16.3.0 and later. If you use an older version, section 2.5 explains how that version handles registration and speech practice.

School and classroom accounts at classroom.aptyread.ai are a separate product and are not fully described here.

2. What we collect

2.1 Parent account

• Your email address, account identifier, and connected sign-in methods: email and password, Google, or Apple. Firebase Authentication handles sign-in credentials. We do not copy passwords into reader profiles.
• Your selected country and help language, along with the version and date of the agreement accepted during account setup. The new family registration does not ask for a phone number, parent name, or child age.
• Support messages and other information you choose to send us. Opening Contact support prepares an email; it does not send one without your action.

Apple may provide a private relay email if you choose Hide My Email. Different sign-in accounts can identify different families, even if you use them on the same device.

2.2 Readers and learning

A family can have up to three reader profiles. A first name or nickname is enough; a legal name is not required. Parents choose an avatar from the app's pictures. We do not ask for a child's date of birth, address, contact details, photograph, or social account in the new family experience.

We save each reader's lesson and activity completion, current place, books, words, and unfinished activity state. Learning records can also include answers, retries, help or audio repeats, participation, and activity dates and times. These records support progress, review, and sequential unlocking. They are not a clinical assessment or a score of a child's spoken pronunciation.

2.3 Purchases, devices, and technical data

Google Play or the Apple App Store handles payment. We do not receive card numbers. We process product identifiers, purchase tokens or receipts, transaction and order identifiers, verification and refund status, and the parent account linked to a purchase. This lets us provide access, restore valid purchases, and prevent a receipt from being moved to another family.

The app also creates a device installation identifier and records a device label, recent activity, and reader sessions. We use these to manage signed-in devices and avoid conflicting sessions for the same reader. The identifier created by AptyRead is not a hardware serial number.

Firebase Analytics can collect app usage and technical events with app-instance identifiers. Firebase Crashlytics processes errors, crash reports, and information such as device type, operating system, and app version. Firebase installation and messaging services can process installation identifiers, messaging tokens, and connection data. These services may initialize before registration, including during guest use. We use app diagnostics and usage information to operate and improve the service, not to advertise to children.

Loading lessons, pictures, audio, and video sends network requests to our service providers. These requests can disclose connection information such as an IP address, requested file, and request time.

2.4 Speaking practice in the new family app

The new family activities invite children to listen and speak. They do not record the child's voice, send it for speech recognition, or assess what the child says. The recordings and videos played by the app are teaching materials.

Some text may be read aloud by the device's text-to-speech service. Depending on the installed voice and device settings, that service may need a network connection to turn the supplied lesson text into audio. It does not need the child's microphone for this.

2.5 Older app versions and existing records

Earlier versions collected fields such as a parent name, child name and age, and, for phone sign-in, a phone number. Some earlier speaking activities used the microphone and sent audio to Google Speech-to-Text for feedback, including where those activities were available to guests. That earlier audio was not stored as a recording in the child's learning profile. Google's processing is described in its policy linked below.

Existing account and learning records can remain after an update. Older progress is kept separately from the redesigned course; reaching a lesson in the old course does not automatically complete its replacement. Valid existing purchases remain subject to account and store verification. Account deletion also covers the older profile and progress records we hold, with the transaction and security exceptions in Section 8.

3. How we use it

• Provide sign-in, lessons, and purchased access.
• Keep readers' progress separate and help parents see where each reader can continue.
• Back up and restore registered families' learning data.
• Answer support requests and diagnose problems.
• Protect accounts, verify purchases, prevent abuse, and meet applicable legal obligations.

We do not sell data, use child data for advertising, or show ads in the app. There is no public child profile, chat, or child-generated public content.

4. Parent controls, storage, and recovery

Children can start the free learning journey as guests. An adult creates and manages the family account. Purchases and sensitive account actions are behind a parent gate and, where needed, sign-in or confirmation. The gate is intended to reduce accidental child access; it is not proof of identity or verifiable parental consent under COPPA.

Guest progress is stored on the device. Removing the app, clearing its data, or losing the device can remove that progress. Registered readers use local storage and a cloud backup. Changes made offline need to reach the server before they can be recovered on another installation. Unbacked-up changes can be lost if local data is removed.

After reinstalling, sign in to the same parent account to load its saved readers, progress, country, and agreement record. Use the original AptyRead and store accounts when restoring purchases. Signing in to a different account does not transfer purchases or readers. Each reader still completes their own required lessons before starting the next level, even when the family owns it.

Some lesson media is cached on the device. Cached files can be removed by the app or operating system; not every video or activity is available offline.

5. Who processes data

These services help us run the product. Their privacy information explains their own processing.

Firebase and Google Cloud — authentication, cloud records and server functions, purchase verification, analytics, crash reporting, installation and messaging services. Firebase privacy information.

Google Speech-to-Text, in older app versions — speech processing for the earlier activities described in Section 2.5. It is not used to assess speech in the new family activities. Google Speech-to-Text data information.

Bunny Stream / CDN — delivery of teaching pictures, audio, and video, including connection data for those requests. Bunny privacy policy.

Apple and Google — connected sign-in and app store payments. A device's speech service may also be provided by Apple, Google, or another installed provider. Apple privacy information, Google privacy policy.

We may also disclose information where required by law or necessary to address fraud, security incidents, or harm.

6. The website

www.aptyread.ai is hosted on Vercel and uses Vercel Analytics.

The marketing website also uses a Google Ads tag to measure website visits and clicks on app-store links. The tag is on the website, not inside the child's learning activities. Website cookies, advertising measurement, and analytics are separate from the app's learning programme.

With your permission, we also use Google Analytics on the public marketing website to measure page visits and app-store button taps. It uses cookies and limited campaign labels to help us compare our website messages. A store-button tap does not tell us whether you installed the app or completed a lesson. We do not send reader profiles, account details, or learning activity through this website measurement.

You can allow or decline Google Analytics and change your choice through Analytics preferences in the footer. Declining stops this optional Google Analytics measurement; the Vercel Analytics and Google Ads measurement described above are separate. This Google Analytics setup does not measure learning, admin, account recovery, or app-policy pages.

7. Security

Network requests use HTTPS/TLS. Accounts use Firebase Authentication, and access controls separate families' cloud records. Parent gates, sign-in checks, and purchase ownership checks help protect sensitive actions. No method of transmission or storage is perfectly secure.

Keep access to your device and sign-in methods secure. If a breach affects your information, we will notify you as required by applicable law.

8. How long we keep it

Account and learning records normally remain while the account is open. Removing a reader deletes that reader's profile and saved progress. Completing family account deletion removes the sign-in account, family profiles and progress, and related older account, progress, and agreement records from our active account stores.

Some records remain after deletion. Purchase, transaction, and ownership records support payment verification, refunds, dispute handling, abuse prevention, and applicable legal or accounting obligations. They can remain linked to the former account identifier and are not all anonymized.

We also keep minimal deletion markers and hashed deletion receipts. They prevent older device data from recreating a removed reader and let a device confirm that account deletion finished. We do not use retained transaction or deletion records to rebuild deleted learning profiles or progress.

Automatic expiry is not currently configured for these retained purchase, ownership, and deletion records. This means they can remain after the account is gone; we do not promise a fixed deletion period for them. Support correspondence, operational logs, and service-provider backups may follow separate retention processes. Contact us about a particular record or deletion request.

9. Your choices

Parents can view progress, edit reader names and avatars, manage sign-in options, and remove readers in Grown-ups. You can find this policy and the Terms of Service under Grown-ups → About AptyRead.

To ask for a copy, correction, or deletion of information, or to raise a privacy concern, write to support@aptyread.ai. Depending on where you live, you may have additional rights under applicable privacy law. We may need to verify that a request concerns your account before acting on it.

10. Remove a reader or delete the family account

To remove one reader, open Grown-ups → Account & settings, edit that reader, and choose Remove reader. Follow the parent gate and confirmation. The other readers' progress and the family's purchased levels stay with the account. You can then add a new reader in the available place.

To delete the whole account, open Grown-ups → Account & settings → Delete family account. Follow the parent gate, sign-in checks, and final confirmation. Deletion needs a connection to the server. If it is interrupted, follow the app's retry or sign-in instructions until deletion is confirmed; a pending message does not mean deletion has finished.

Family account deletion is permanent and ends access through that AptyRead account. Creating a new account with the same email does not restore deleted readers. Deletion does not automatically refund a store purchase. See the Terms of Service for purchase and refund information, and Section 8 for records retained after deletion.

Instructions are also at www.aptyread.ai/delete-account. If you cannot use the app, write to support@aptyread.ai.

11. Where data is processed

We are based in India. Our service providers operate in more than one country and may process information in India, the United States, and other locations where they run services. Selecting a country in the app does not mean all your data is stored in that country. Contact us if you need more information about processing relevant to your account.

12. Changes

We will change the "Last updated" date when this policy changes. We may also notify parents of material changes in the app or by email. Any consent required for a new use of information will be handled separately from simply updating this page.

13. Contact

APTYOU SERVICES PRIVATE LIMITED
15/367, Kurumbathur, Thirunavaya
Malappuram, Kerala, India 676301

Privacy and support: support@aptyread.ai
General: contact@aptyread.ai